Privacy Policy

This Privacy Policy is effective from 25 May 2018

Angela Reed Furniture is a trading name of T Reed and Son Ltd.

T Reed and Son Limited is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation.

T Reed and Son is committed to protecting and respecting your privacy, and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our website home pages and browse our website without disclosing your personal data. However, when you register with us in order to place an order, or request brochures or other information, you may be asked to provide certain information about yourself.

WHAT INFORMATION WE COLLECT AND HOW DO WE OBTAIN IT

When you register with us, go all or part-­way through the process of placing an order, or request information, you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card and only for the purpose of passing this to a payment processing merchant -­ we do not retain your credit card details), telephone number and email address so that we can process and fulfil your information request or order, notify you of your order status and very occasionally inform you of special offers and promotions. This applies within the shop when placing an order in person, or online.

HOW WE USE YOUR INFORMATION

We use the information that we collect about you to:

• Process your order.

• Manage your account.

• Administer this website.

• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.

• Notify you about noteworthy events or promotions such as changes to the website, new services and special offers that may be of interest. We may contact you by email, but this is a very rare occurrence - no more than 4 times a year, ever. 

KEEPING IN TOUCH WITH YOU

Where you have given consent, we may send you information about new products, special offers, promotions, events, competitions and news stories.

If you decide you do not want us to contact you, you can request that we stop using your personal data for marketing and promotional purposes by writing to us using the address below or emailing shop@angelareed.co.uk at any time.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

During the fulfilment of your order, the processing of your payment details or the provision of support services, we may be required to send your data to trusted third parties outside of the European Economic Area (EEA). We provide only the information they need to perform their specific services. Data transferred for this purpose is covered by a contract between T Reed and Son and these businesses that safeguards your personal data. Other than this we will not transfer personal data to countries outside the EEA without prior notification.

HOW WE PROTECT YOUR PERSONAL DATA

We secure access to all transactional areas of our website using ‘HTTPS’ technology. Access to your personal data is password--‐protected, and any payment transactions will be encrypted using SSL technology. Transfer of data to trusted third--‐parties is done using secure ‘https’ websites or ‘sftp’ technology.

DISCLOSURE OF YOUR INFORMATION

We do not disclose your personal information to third parties for their direct marketing purposes.

We will only disclose data directly relevant and necessary to accomplish the purposes specified.

We may disclose your personal information to authorised third party service providers who help us to provide our services such as:

• Payment providers to facilitate purchases

• Fulfilment providers to facilitate order management, packaging and delivery

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims, to protect T Reed and Son rights, property and the safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We do not give permission to our third-party service providers to use your personal data for their own needs and only allow them to process your personal data for specified purposes as instructed by T Reed and Son.

COOKIES AND IP ADDRESSES

We may collect information about your computer, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern;

• To store information about your preferences, and so allow us to customise our site according to your individual interests;

• To speed up your searches;

• To recognise you when you return to our site.

We use a number of different cookies to track different services. These are outlined below. If you would like to know about cookies and how to control them visit here for guidelines – aboutcookies.org.

Session Cookies:

These are cookies that we use to remember your log in details and what you've added to your basket. These are necessary to ensure the website functions correctly and that you can make purchases. More information can be found at www.allaboutcookies.org/cookies/session-­cookies-­...

Performance Tracking Cookies:

• Google Analytics -­ This cookie is used to track visits and orders placed. It also helps us attribute traffic and sales to third party advertising. This cookie is triggered upon arriving on T Reed and Son. More info: http://www.google.com/policies/privacy/ads/

• Google Adwords -­ AdWords Tracking Code is used to track visits and orders placed from advertising on Googles search and display network. This cookie is triggered when a user visits and makes purchases via Googles sponsored ads and is triggered on the confirmation page. More info: http://www.google.com/policies/privacy/ads/

Social:

These are cookies which trigger to allow you to share pages and products via social

Networks:

• Facebook. More info: http://www.facebook.com/about/privacy/

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, which is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use any online shopping areas of our website. Please refer to your internet browser help file to see how to enable cookies on your computer.

Your rights

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

The GDPR provides you with the following rights:

The right of access

Your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.

The right of rectification

Your right to obtain the rectification of inaccurate personal data.

The right of portability

Your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.

The right to be forgotten

Your right to erase your personal data.

The right to restrict processing

your right for your data to be effectively ‘frozen’; stored and not further processed.

The right to object

Your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.

You can exercise the right at any time by contacting us on +44 (0) 1799 520056 or emailing shop@angelareed.co.uk 

MONITORING COMMUNICATIONS

To protect the operation of our computer systems we monitor incoming and outgoing email.

CONTACT US

If you have any questions relating to this policy or the use by us of personal data please email us.

CHANGES TO THE SECURITY AND PRIVACY POLICY

We keep our Security and Privacy Policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on 23 May 2018

HEAD OFFICE CONTACT DETAILS

Data Protection Manager

T Reed and Son, Church Street, Saffron Walden, Essex, CB10 1JW