Returns Policy

Delivery Times

We will always try to deliver your order as soon as possible. For furniture deliveries we will try our best to deliver on a mutually convenient day. Please refer to delivery lead times specified on your order and delivery method.

International Shipping

Although we do not offer international shipping, you are more than welcome to arrange a courier to collect the goods from our warehouse on your behalf. Please contact our mail order team for more information.

Delivery T’s & C’s

For small items our standard courier service (Parcel Force or Royal Mail) will attempt delivery twice and will leave a calling card if no one is home to sign for the delivery. You can contact them directly using the details on the calling card. Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge may be applicable. Parcel Force will often try a neighbour or your parcel may be taken to a local Post Office or Depot.



COLLECTIONS

Our Click & Collect option is a free service and operates from our shop in Saffron Walden. The address where all Click and Collect orders can be collected is:

Angela Reed

Market Hill

Saffron Walden

Essex

CB10 1JW

Please note the following information:
We will endeavour to have your purchase ready for collection 48 hours after your order has been received. A member of our team will notify you by email when your order is ready to be collected. Please remember to bring a valid photo ID (passport or full UK driving license) and a printout of your receipt or your order confirmation. For your protection against fraud, we will be unable to release your purchase without the appropriate ID. Payment for all Click and Collect Orders must be made in advance online or on the phone as payment cannot be accepted at collection point. Please note that we will only be able to hold your order for fourteen days. After this time, your order will be cancelled and your payment automatically refunded. Before leaving to collect your order, please consider the size of the item you wish to collect and whether your vehicle has sufficient space.


Opening hours for collection are:
Mon–Sat: 8:30am-5pm


RETURNS

At Angela Reed we want you to be delighted every time you shop, but if for some reason, you aren’t totally satisfied with your purchase, then you can return it to us in its original condition within 14 days for a refund (excluding delivery fees).

Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.


Shop Purchase Returns

All purchases made from either our shop will need to be returned directly to the relevant store within 14 days of purchase in its original packaging and condition. Please ensure you retain your receipt for any returns.

Website / Phone Purchase Returns

If you would like to return an order you have made through our website or over the phone, simply email online@angelareed.co.uk and we will arrange for your return label.

You are welcome to return products in person to our shop should you wish.

Cost of Returning Items

We require you to be responsible for the cost of returning an item to us where you have changed your mind.

Returns Terms & Conditions

    Unwanted items must be returned within 14 days of receipt to qualify for a refund. You will be issued with a credit note for any items returned after this time up to 28 days. We are unable to exchange unwanted items with a different item.

  • Please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Angela Reed being unable to refund you.
  • We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.
  • Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.

Faulty Items

If you believe your item is faulty please contact our friendly mail order team on 01799 520056 or by email on online@angelareed.co.uk. In the case of a faulty item, please DO NOT attempt to fix the item of your own accord or via a 3rd party as this will affect your entitlement to a refund, compensation or reimbursement. We can only replace faulty items with the same item.


Returning Self-Assembly Items

If an item requires self-assembly, please check all the components thoroughly for any damage and contact us if any damage is spotted. Self-assembly products must be returned unused and in their original packaging and cannot be returned once partially or fully assembled unless confirmed as defective.